Support Center

[v3] App Window is Blank

Last Updated: Sep 10, 2015 01:13PM CDT
There is a bug affecting some users when updating to version 3 of Stock + or Stock + Pro that results in the app window being blank.

If your app looks like this when you open it then please continue reading for a fix.


Solution

To fix this problem start by downloading a fresh sidebar configuration file.

Stock +: (download link)
Stock + Pro: (download link)

Find the downloaded file and double click it to unzip the archive.  (.zip -> .spdata)

With the file downloaded and unzipped, go to the app's File menu > Import.



Select the new .spdata file in the Open dialog.

Click on Open.  A dialog will appear asking if you want to overwrite your existing sidebar data.  Click on overwrite.

The app should be working now.

 

Contact Us

http://assets3.desk.com/
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